Client Care

We aim to provide a high quality service, with client feedback being central to our progression. Our aim is to:


  • We will listen to your story and hear what’s important to you.


  • We will give you the benefit of our experience and set out the full details of what can be done. We will advise you of all your available options and consider with you their merits.


  • We will keep you up to date as to what is happening with your matter and what needs to be done.


  • We will prepare you for what will be happening and explain each stage of the process to you.


  • We will guide you through the process and take some of the burden of the problems.


  • We will be there for you during the difficulties that you may face.


  • We are your Solicitors and we always do the best for you, striving to get what is in your best interests.


  • We will find a solution to all the disagreements and find a way to move on.

Once your matter has concluded we will send out a client feedback questionnaire for you to fill out and return. We are interested in your views on:

  • Our understanding of your requirements
  • Value for money
  • Our people
  • How we handled your work
  • Our communications

Feel free to print off our questionnaire and send it to Gemma Carrington our Practice Manager to let us know how well we handled your matter. You can email her directly on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or alternatively please feel free to ring her on 0115 9555 050.